Terms & Conditions
Last updated: January 2025
1. Services
Laluma provides online nutrition coaching and personal training services. All services are delivered remotely via video call, WhatsApp, and email.
2. Free trial
A 2-week free trial is available to new clients. A payment card is required on file. No charge is made during the trial period. You may cancel before the trial ends with no obligation.
3. Payment
All packages are paid 100% upfront before the first session. Accepted methods: SEPA, Stripe, PayPal, and Wise. An invoice is issued upon booking.
4. Cancellations & rescheduling
Sessions cancelled with 24+ hours notice may be rescheduled at no cost. Sessions cancelled with less than 24 hours notice are forfeited. Packages are non-refundable once the nutrition or training plan has been delivered. Medical exceptions are handled individually.
5. Health disclaimer
Laluma coaching is not a substitute for medical treatment. Always consult your doctor before starting a new nutrition or exercise programme, especially if you have a pre-existing condition.
6. Intellectual property
All plans, documents, and materials provided are for personal use only and may not be shared, resold, or reproduced without written permission.
7. Governing law
These terms are governed by the laws of the European Union and the country in which the service provider is registered.
8. Contact
For any questions regarding these terms, contact hello@laluma.com.