Privacy Policy
Last updated: January 2025
1. Who we are
Laluma is an online nutrition and fitness coaching service operated by a registered dietitian and personal trainer. Contact: hello@laluma.com
2. Data we collect
We collect information you provide directly: name, email address, health and lifestyle information submitted via the intake form, and communication history via WhatsApp or email.
3. How we use your data
Your data is used solely to deliver coaching services, communicate with you, and improve our programmes. We do not sell or share your data with third parties.
4. Legal basis
Processing is based on your explicit consent and the performance of a service contract. Health data is processed under Article 9(2)(h) GDPR for healthcare purposes.
5. Data retention
We retain your data for the duration of your coaching programme and up to 2 years after, unless you request deletion earlier.
6. Your rights
You have the right to access, correct, delete, or export your data at any time. Email hello@laluma.com to exercise these rights.
7. Security
All data is stored securely. Sessions and communications are conducted over encrypted channels.
8. Contact
For any privacy-related queries, contact hello@laluma.com.